Mary is an accomplished and motivated Operations Management specialist with a cross-functional background in a variety of sectors. She brings advanced knowledge and expertise in the areas of financial and organizational management, training and event planning, and establishing policies and procedures to adhere to accreditation. Mary is responsible for all operational components of the training business for North America.
Annette oversees the online registration process and learner management system for Canada. This includes assisting clients registering for public programs, ensuring the security of all client records and providing transcripts. Annette is the expert in training for client records and our learner database, and she uses her knowledge and ability to ensure all clients receive the highest quality of service.
Manager, Instructional Design, Training & Education Services
Marie oversees the instructional design function for both in-class and on-line training programs. Working with subject matter experts and the program development team, she makes sure that our courses are developed using best practices in instructional theory and information design. The result is instruction that is both targeted and practical, allowing our learners to get the most out of their training investment.
Director, Training & Education Services, North America
Erin is accountable for the strategic management, development and growth of NSF Training and Education in North America. Her primary focus is on delivering revenue and profitability results, and implementing the annual business plan. Additionally, Erin is responsible for expanding and building our market profile and service provision while directing our strategic goals for the region. Erin joined NSF International in 2010 to manage Training Operations, first in Canada and then North America. In this capacity she was responsible for revenue generation, financial planning and reporting, marketing, staff supervision, maintenance of quality systems and compliance with accreditation requirements to meet organizational goals.
With 11 years experience specializing in food science, training and education, Leigh leads global client programming and business development for public, eLearning and onsite training. Leigh provides leadership and directs the development of procedures and systems to maintain the integrity and quality of training content, services and products delivered. Prior to assuming her current role as Manager, Training Programs, Leigh was Director, Training and Education Services. As Director, Leigh was responsible for oversight of operations, quality and accreditation, and business activities within North America for training delivered within the Global Food Division. Leigh holds a Master of Science in Food Science from Dalhousie University.
Global Managing Director, Global Food Training and Education
Petra Schennach has over 20 years experience in corporate leadership, training development and management. As Managing Director, she is responsible for the strategic growth and global expansion of NSF International training and education. Prior to assuming this position, she was President and Chief Operating Officer for NSF-GFTC serving on the organization's Board of Directors, and managing the training, marketing, accounting and administrative support departments. Schennach joined NSF-GFTC as Vice-President, Training Services after managing the Continuing Education division at the University of Guelph's Office of Open Learning, where she led the university’s extension activities for industry. In addition, Petra led the development, marketing and implementation of the MBA in Agriculture executive program in the Faculty of Management at the University of Guelph. Petra holds a Master of Education and Administration from Western University.
Senior Project Manager, Product and Process Development, Consulting & Technical Services
With over 14 years of experience in product development, Nadia is an expert in creating great tasting food products that exceed client expectations. Her knowledge in the areas of sauces, dressings, condiments, frozen food entrees, fried food, beverages, bakery, fruits and vegetables, as well as functional foods, nutraceuticals and natural health products, make Nadia a knowledgeable and valuable member of the team.
Technical Manager, Product and Process Development, Consulting & Technical Services
Karen has more than 10 years of experience in beverage and dairy processing and specializes in scale-up. She has in-depth knowledge of pasteurization and is able to assist clients and project managers in troubleshooting process issues. Karen’s mechanical expertise allows her to utilize and understand the operation of many different types of processing equipment with ease.
Robert has an extensive background in the food, beverage, dairy and canned food industries. He has expertise in the areas of product and process development, technology transfer, product commercialization, food quality and regulatory practises. He works with clients to develop both bench-top and proven scaled-up prototype products in a wide range of food categories.
Scott began with NSF in 2010 and provides project and account management expertise as part of the consulting and technical services team. Specific program responsibilities include supply chain assurance and product inspection programs. Scott is also well versed in the area of environmental management and sustainability strategy design and implementation and brings that knowledge to the consulting team. Scott is a graduate of the University of Waterloo's Environment and Business program.
Imen is part of the Quebec team working as Project Manager with a focus on technical service development including GFSI food safety system implementation. She has over seven years’ experience in food research and has held positions of research and development. Imen has a Master's degree in Food Sciences and a PhD in Bioengineering.
Partnerships and Business Development Manager, Consulting & Technical Services, Quebec
Miville has a solid background in business development at the provincial level, including more than a decade of consulting experience. A strategic thinker, he is also skilled at building partnerships and strong, lasting relationships. His primary interests are risk and reputation management. He equips businesses to protect their reputation more effectively and to build, manage and control risk in an uncertain environment. Miville holds a bachelor’s degree in risk management from McGill University and is a Fellow Chartered Insurance Professional.
Marius provides consulting services, including internal training and auditing, to support food manufacturers develop GMP, HACCP and GFSI systems. Prior to joining NSF, he worked in quality control for 18 years for various businesses including large food processors and foodservice companies. He holds a BSc in bio-industry from the Catholic University of Louvain (Belgium) and an MSc in food safety and control from the South Bank University of London (UK).
Karen provides food safety consulting services for food packaging converters and food manufacturers. She also conducts training for SQF, BRC and HACCP courses, as well as customized in-house training for clients. Prior to joining NSF, she worked for several packaging companies as QA Manager and Extrusion Manager. She holds a Bachelor of Science in Chemistry from York University. In addition to her degree, she is a certified Trainer for the SQF Standard and the BRC Packaging standard.
Renata is responsible for providing food safety consulting services and for developing, maintaining and upgrading the resource materials and consulting tools used for NSF consulting projects. Her background is in toxicology and she has extensive experience managing vendor audit programs, implementing a variety of HACCP and food safety programs and managing product testing functions.
Managing Director, Consulting & Technical Services, North America
Paul directs NSF's Consulting & Technical Services team, providing unparalleled service to North American clients. He is responsible for all the strategic and operational aspects of the business along the entire food value supply chain. Paul has more than 22 years of experience including several years of senior management experience in consulting and technical services and he has a wealth of knowledge and expertise in food safety and quality management. Paul is a Certified Manager of Quality and Organizational Excellence with ASQ and a Certified Public Health Inspector (CPHI(C)). Paul has a B.Sc. in Environmental Health from Ryerson University and a M.Sc. in Food Safety and Quality Assurance from the University of Guelph.
Lindsey provides project management support as well as customer and auditor coordination from application through certification. Her expertise includes the ISO/FSSC 22000 and BRC certification programs along with other food and feed safety schemes such as GMP+. She is committed to program compliance and continuous process improvement.
Lindsay oversees operations functions for NSF’s supply chain food safety teams in the U.S. and Canada, ensuring we uphold database integrity and provide customers with a superior customer experience. Lindsay’s primary focus is on managing the flow of information between the global operations, technical and audit delivery teams, scheme holders, clients, suppliers, and other NSF business units. Lindsay’s responsibilities include strategic and business planning (processes and execution) as they relate to integrity and continuous improvement.
Michelle has over 6 years of experience in food labelling, regulatory affairs and sensory evaluation specializing in meat, seafood and non-meat products. She performs labelling reviews for both Canada and U.S. products including nutrition information (database or lab analysis), ingredient declarations, allergen and regulatory reviews and label translation. Michelle holds an Honours B.Sc. in Nutrition and Dietetics from the University of Western Ontario (Brescia) as well as Honours B.Sc. and M.Sc. degrees in Molecular Biology from McMaster University.
Chris has extensive knowledge in packaging testing methods that include plastic closure testing and barrier materials testing. He works in our pilot plant to support packaging testing and is responsible for maintenance and calibration of testing instrumentation. Chris complements these activities with company safety responsibilities and is a member of the joint health and safety committee.
Erin has 15 years of experience in food labelling and regulatory affairs. She assists clients from a variety of food industry sectors to develop compliant Canadian and American labelling text, including provision of nutrition information based on database calculations or lab analysis, allergen and regulatory review, ingredient declaration and label translation. Erin holds a B.Sc. (Hon) in biological sciences, with a specialization in nutritional and nutraceutical sciences from the University of Guelph.
Project Manager, Food and Label Compliance, Consulting & Technical Services
Susan brings her knowledge, expertise and passion for nutrition and regulatory affairs to help clients with compliant labelling for both Canada and the U.S. Susan has over 20 years’ experience in product development and food labelling and as a regulatory lead in the food manufacturing industry. Susan holds an Honour’s B.Sc. degree in biochemistry/nutrition from the University of Ottawa.
Project Manager, Food and Label Compliance, Consulting & Technical Services
Linda has over 14 years of experience in the food industry with a focus on regulatory, customer services and quality assurance. As a project manager, Linda performs regulatory reviews for a variety of food products to ensure they are compliant with Canadian Food Labelling Regulations. She has an Honours B.Sc. in nutritional sciences from the University of Guelph.
Rick has over 20 years of experience in the food industry, working in product development and regulatory. His knowledge and experience allows him to conduct labelling and regulatory reviews for our clients. Rick holds an Honours B.Sc.degree in Food Science from the University of Guelph
Carol has packaging experience in quality assurance and R&D, and is knowledgeable in plastic packaging testing. Her unique background allows her to help both packaging companies and food and beverage processors by recommending suitable packaging, troubleshooting packaging issues and performing shelf-life studies. Carol has an M.Sc. in chemistry with CPP (Certified Packaging Professional) designation.
Katija has over 15 years of experience specializing in food safety and agriculture. She has worked with national and provincial associations and individual producers on the development, implementation and evaluation of on-farm food safety, traceability and biosecurity programs. Katija oversees NSF’s agriculture team which offers certification and non-certification audits in fresh produce, animal welfare and animal production.
Soula is the administrative lead for the CanadaGAP certification program. She works closely with on-farm auditors and clients to ensure smooth delivery of CanadaGAP certification audits from enrolment through to certificate issue.
Eva works with the agriculture team on a variety of farm types and processors. Her work includes projects with national associations and small/medium establishments in animal and animal products, fruits and vegetables, packing houses and feed mills. She has been instrumental in the development and management of GFSI and HACCP-based programs, Good Agricultural Practices, and natural claim and animal welfare/care programs. Eva’s French and Spanish language skills enable her to offer audit and training services in three languages.
Certifications: Feed HACCP, HACCP Auditor (ASQ), SQF Auditor, Food Safety, Safety and Quality Program Documentation, Auditing, On-Farm Food Safety Programs and GAPs, Label Claims
With over 20 years of experience in the food industry, Stefanie has designed, implemented, maintained and audited HACCP systems from farm to fork. As the scheme manager for CanadaGAP, PrimusGFS and GlobalG.A.P., she is responsible for NSF's technical and quality compliance to these GFSI recognized standards. This includes scoping audits, auditor training and assignment, report review and final certification decisions. Also key to Stefanie's responsibilities is her role as an auditor and trainer, as well as mentoring and managing auditors in the field.
Diane provides accounting support for NSF’s Agriculture department. She liaises with NSF personnel, internal and external consultants and clients on issues relating to their invoices. Diane also administers animal welfare and food safety audits for our proprietor customers.
Heather provides administrative support and expertise in the implementation of agricultural certification programs such as Canada GAP, GlobalG.A.P. and PrimusGFS. Christine is dedicated to program compliance, customer service and continuous process improvement.
Jeff is responsible for the ISO/TS 16949 program for NSF-ISR. He has 21years of management systems experience and over 10 years of industrial experience as a quality and engineering professional where he specialized in the design, development and implementation of production processes and systems. He has worked closely with most major automotive and heavy trucking OEM’s. He is an RAB QMS Lead Auditor, an IATF ISO/TS 16949 Lead Auditor and an ISO 14001 auditor. He received a B.Sc. in Mechanical Engineering from the University of Waterloo and a Master of Engineering in Engineering Management from The University of Western Ontario.
Erika provides database software updates when audit reports are submitted, ensuring that all customer information is up to date for future audits and current certificates. She is committed to accurate information gathering to keep her fellow colleagues and auditors working smoothly with customers.
Christine lends her efficient and competent expertise in reception, office coordination and other administrative duties to NSF’s team. She is responsible for membership services, processing applications, renewals and payments. Christine has over 20 years of experience in office management.